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VISUALWARE NEWSLETTER, Vol. 4, Issue #9                October 18, 2004
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In this issue ...

1. MYSPEED VOIP TEST -- MySpeed speed test results offer many powerful
capabilities when combined with JavaScript, see a VoIP test example

2. KEYNOTE GLOBAL INTERNET PERFORMANCE CONFERENCE -- learn how to
improve e-business performance, customer satisfaction and profitability

3. CONFIGURING A FIREWALL -- Firewalls are a necessity but must also be
configured properly to do their job, see helpful info from PC Magazine

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1. MYSPEED VOIP TEST -- MySpeed Internet speed test results can be easily
combined with JavaScript to provide powerful services that help help
streamline support or provide dynamic content tailored to a customer's
connection speed. See the URL below for a live example of how MySpeed
can be used to determine a customer's bandwidth availability for VoIP:

http://myspeed.visualware.com/voip/index.html

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2. KEYNOTE GLOBAL INTERNET PERFORMANCE CONFERENCE -- is the premier
conference for IT, Marketing and Line-of-Business professionals. As a
GIPC sponsor, Visualware will be demonstrating our suite of help desk
tools that assist in resolving Internet performance and connectivity
problems for web-based applications. See how the tools can also be
deployed as part of a self-service support portal, increasing customer
satisfaction and reducing support costs. More information:

http://www.keynote-gipc.com/home.html

http://www.visualware.com/enterprise/index.html

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3. CONFIGURING A FIREWALL -- Anyone connected to the Internet needs the
protection of a firewall, but the variety of firewalls available can be
confusing, and a firewall must be configured properly in order to
adequately protect your system. This informative article from PC Magazine
help explains the basic types of firewalls and provides helpful configuration
tips.

http://www.pcmag.com/article2/0,1759,1645138,00.asp